No refunds. Every paid product has a 30-day full trial, so the decision is made before any money changes hands. The one exception is the statutory 14-day right of withdrawal for buyers in the UK and EU.
This policy applies to software sold by Ron Steele, a sole proprietor trading as iDigLabs. Purchases are processed by Payhip (Payhip Ltd).
Payhip's role varies by territory: a marketplace facilitator in the United States, a digital platform operator in Canada, and reseller for value-added tax purposes in the European Union and the United Kingdom. Where it acts in one of those capacities, Payhip collects and remits the sales tax or VAT on your purchase rather than us.
Every paid product is available as a 30-day trial. It is the complete software: nothing disabled, nothing watermarked. No payment details are required to start it.
The trial is where the decision happens.
Because the full product can be used for thirty days before you pay, we do not refund completed purchases. This includes All Access and any product that contains more than one plug-in: each is one purchase.
If you are a consumer in the United Kingdom or the European Union, you have a statutory right of withdrawal within fourteen (14) days of purchase. That right comes from consumer protection law, not from this policy, and nothing here limits it.
We honor it through Payhip, which acts as reseller in those territories. To use it, contact us (section 7) or Payhip support using the link on your receipt. You do not need to give a reason. Any tax collected is returned with the purchase price.
When a purchase is withdrawn, its license key stops being valid and your license to use the software ends. Audio you have already made remains yours.
Free products, including the Old School Series, cost nothing, so there is nothing to refund.
If the software does not do what this site says it does, that is ours to fix. Write and describe what happened.
If you think a charge is wrong, write to us before disputing it with your bank. A reply can take up to 48 hours.
Send a message, or write to idiglabs@gmail.com. Include the email address you bought with — that is what we search on.