Decide during the trial, not after the sale. Every paid product installs and runs complete for 30 days without payment. Because you can try the whole thing first, we do not refund purchases. Buyers in the UK and EU keep their statutory 14-day right of withdrawal.
This policy applies to software sold by Ron Steele, a sole proprietor trading as iDigLabs. Purchases are processed by Payhip (Payhip Ltd).
Payhip's role varies by territory: a marketplace facilitator in the United States, a digital platform operator in Canada, and reseller for value-added tax purposes in the European Union and the United Kingdom. Where it acts in one of those capacities, Payhip collects and remits the sales tax or VAT on your purchase rather than us.
Every paid product is available as a 30-day trial — the complete software, no features disabled, no watermarking, no reduced quality. Download it, install it, run it in your own sessions, on your own machine, in your own host, on your own material. Nothing is held back until after payment.
The trial starts the first time you load the plugin and runs for thirty days. You do not need an account, a card, or an internet connection to use it. Nothing converts to a paid plan on its own; when the trial ends, the software tells you, and it is your decision what happens next.
That period is the point at which to decide. Thirty days of unrestricted use in real work answers the question better than any refund window could.
Because the full product is free to use for thirty days before you pay anything, we do not offer refunds on completed purchases. Buying is the step you take after the trial has already told you whether the software suits you.
This is not a judgement about your reasons. It is that the trial exists precisely so nobody has to buy in order to find out.
Section 4 sets out the one exception, which is a matter of law rather than policy.
If you are a consumer in the United Kingdom or the European Union, you have a statutory right of withdrawal within fourteen (14) days of purchase. That right comes from consumer protection law, not from this policy, and nothing here limits it.
We honour it through Payhip, which acts as reseller for VAT purposes in those territories. To exercise it, contact us — see section 8 — or contact Payhip support using the link on your receipt. You do not need to give a reason. Any tax collected on the purchase is returned with it.
Where a refund is issued under this section, the associated license key stops being valid and your license to use the software ends. You should remove installed copies. Audio you have already created remains entirely yours; a withdrawal does not affect your rights in work you have produced.
Some of our software, including the Old School Series, is offered at no charge. No payment is taken, so there is nothing to refund. If you no longer want it, uninstall it — no notice to us is required. Free products carry no purchase obligation and do not enrol you in a subscription or a trial that later converts to a paid plan.
A bundle is one purchase and is treated as one unit. We do not separate out individual products within a bundle. Where the right of withdrawal in section 4 applies, it applies to the bundle as a whole.
A refund policy and a fault are different things. If the software does not do what this site says it does, or it stops working on a system it is supposed to support, that is our problem to fix and we want to hear about it. Get in touch and describe what happened. We would far rather repair a fault than have you write off the purchase quietly.
If you believe a charge on your statement is wrong, contact us before disputing it with your bank. A chargeback costs us a fee and takes weeks to resolve; a message to us gets a reply in two business days and costs you nothing.
Send a message, or write to idiglabs@gmail.com. Include the email address you bought with — that is what we search on.